IELTS Cancellations and Transfers Policies

Please note that requests for transfers or cancellations must be made in writing via e-mail ONLY to ielts@heartlandenglish.com requests to cancel or transfer a test will not be accepted via phone call.

Computer-delivered IELTS

Cancellations

• You are eligible for a partial refund if you cancel your test 7 or more days ahead of the test date, a $85 (5% GST included) cancellation fee will be deducted from your total refund amount.
• No refunds are given for cancellations submitted less than 7 days before the test date.
• If you fail to appear for your test, you will not be eligible for a cancellation, and you will not receive a refund. You will have to re-apply and pay for a new test.
• If you arrive late for your test, you will not be eligible for a cancellation and you will not receive a refund. You will have to re-apply and pay for a new test.
• You must complete the entire registration process, providing accurate and complete information, this includes the mandatory upload of a clear picture of your ID (Passport/PR card)
• Registrations with missing information or failure to upload the required ID picture will be subject to cancellation, a fee of $85 (5% GST included) will be deducted from the refund amount.

Transfers 

• Transfer requests must be made 7 or more days in advance via email at ielts@heartlandenglish.com – an administrative fee of $85 will be required to process your transfer.
• You cannot transfer your test less than 7 days before the test date.

Exceptions

• You might qualify for an exception and be eligible for a transfer (you will have to pay a transfer fee of $85) or partial refund if you provide:
  • A medical certificate within 5 calendar days after the test date, explaining the reason for being absent (including falling ill on the day of the test, being unable to finish the test, or evidence of loss or bereavement, hardship, trauma or military service).
  • This is reviewed and approved based on the documentation provided.
  • Refunds will be denied if the documentation provided shows that a contact (email) about being absent would have been possible before the test date.

Paper-based IELTS

Cancellations

• You are eligible for a partial refund if you cancel your test 5 weeks or more days ahead of the test date, a $85 (5% GST included) cancellation fee will be deducted from your total refund amount.
• No refunds are given for cancellations submitted less than 5 weeks before the test date.
• If you fail to appear for your test, you will not be eligible for a cancellation, and you will not receive a refund. You will have to re-apply and pay for a new test.
• If you arrive late for your test, you will not be eligible for a cancellation and you will not receive a refund. You will have to re-apply and pay for a new test.
• Even if you have registered less than 5 weeks before the test date, the rules apply the same.

Transfers

• Transfer requests must be made 5 weeks or more days in advance via email at ielts@heartlandenglish.com there will be a fee of $85 (5% GST included) to process this transfer
• You cannot transfer your test less than 5 weeks before the test date.

Exceptions

• You might qualify for an exception and be eligible for a transfer (you will have to pay a transfer fee of $85) or partial refund if you provide:
  • A medical certificate within 5 calendar days before or after the test date, explaining the reason for being absent (including falling ill on the day of the test, being unable to finish the test, or evidence of loss or bereavement, hardship, trauma or military service).
  • This is reviewed and approved based on the documentation provided.
  • Refunds will be denied if the documentation provided shows that a contact (email) about being absent would have been possible before the test date.

 

IELTS Request for Refund or Test Day Transfer Form (PDF)