REGISTERING FOR IELTS:
How do I register for the test?
On our website, heartlandenglish.com, there is a list of test dates for you to register. On this website, you can click on the link to register for your selected module (academic or general) and test date.
This link will take you to the official registration of IELTS. Here, you need to fill out all your information as well as upload a valid image of your passport or permanent residence card. You will pay to finalize your registration through this website and receive confirmation immediately once completed.
How can I pay for my test?
Payment is made online with a credit card during registration.
What happens if I register but don’t pay immediately?
When you begin registration for a test, the first email that you receive is an account confirmation. This does not mean you have registered completely. In the email received, you will be notified that you have 24 hours to pay. After these 24 hours, your registration is cancelled and you will have to re-register. Only finalizing your payment can reserve a seat for the test.
Am I registered?
Most correspondence for IELTS is done through email, so it is important to check your email regularly when expecting information for your IELTS test – this includes your registration confirmation. When registering online, you will have received an email confirming your registration, a second to confirm payment, and a third I.D. confirmation email. Once you received all 3, you are registered for the test. Please read these important emails because they provide a lot of information regarding the test day and IELTS test.
I registered for a test but now I can’t find my previous registration. What happened?
If you register but don’t pay the examination fee, the system cancels your registration automatically after 3 days. You have to register again if you’re planning on taking the test.
Can I schedule my speaking test?
Yes, you can select the time of your speaking test when you register for a computer-test. However, for Paper-tests, the schedule is fixed and cannot to be changed, as they are assigned based on operational capabilities.
Why have I been asked for different Identification for my IELTS Examination registration?
The only two pieces of identification that you can use when registering for the IELTS test are: 1. Valid Passport, and 2. Permanent Residence
The identification you provided does not adhere to I.D. standards. Possible reasons for this include:
– ID Document Number was not clear or visible
– ID Expiry Date has passed.
– Image of yourself as seen in/on ID document is not clear
– Your name as seen in/on the ID document is not clear or visible
– Your date of birth is not clear or visible
– Signature [if it appears in/on ID document] is not clear or visible.
How can I check my results online?
On the 13th day following the exam, the unofficial scores will be available on this website: http://results.ieltsessentials.com You will need to input your personal information and complete a form.
More information regarding test results can be found here: http://www.heartlandenglish.com/ielts/test-results/
Where can I pick up my results?
Once the results are released and published online, you will be notified via email and we will let you know when you can visit our Test Centre for pick-up. You must bring your passport in order to receive your Test Report Form.
All Test Report Forms from candidates who are not able to come on the indicated days will be mailed to their respective home addresses, provided during registration.
I need another Test Report Form (TRF) to send to an organization. Can you send one?
If you need a second results certificate, you will hear the term TRF or Test Report Form. There is an order form that can be found here: http://www.heartlandenglish.com/ielts/forms/ These are $21 per form requested. After the form is completed*, you can send it to email@example.com
*Forms need to be completed fully with all information provided as well as signature. Incomplete forms will not be processed.
More information on Results and ordering an additional copy can be found here: http://www.heartlandenglish.com/ielts/test-results/
Can someone pick up my results for me?
No, test takers themselves must be present for pick-ups.
What can I bring to the test?
The only item necessary is your passport.
You can bring, pencils (not mechanical), pens, a clear water bottle without a label.
All other items (such as, wallets, phones, bags, coins, watches) will be put in a secure area during the test which you can have back after the test.
For more information on Test-Day procedures go here: http://www.heartlandenglish.com/ielts/test-day-information/
When is the IELTS test?
Refer to our website for the IELTS test dates. The tests fill up fast, so you need to prepare and register as quickly as possible. When you begin your registration following the links found here: http://www.heartlandenglish.com/ielts/test-dates/ , you will be notified of which test dates are available and which are already full on the official IELTS website.
How can I prepare/study for my IELTS test?
The best ways to prepare for your IELTS test can be found here: http://www.heartlandenglish.com/ielts/how-to-prepare/
What can I expect the test format to be like?
More information on test format can be found here: http://www.heartlandenglish.com/ielts/test-format/
You should also read the literature provided by IDP IELTS. A helpful pamphlet can be found here: https://www.ielts.org/~/media/publications/information-for-candidates/ielts-information-for-candidates-2015-english-uk.ashx
CANCELLING, TRANSFERING, ILLNESS:
*please note that cancellations, transfers, and illness will be approved only if a valid reason is provided.
Valid reasons include: emergencies, bereavement, illness with a doctor’s note.
I’ve signed up for a test and paid, but now I need to change the date.
If you need to change the date, you will transfer your test session. If you give 5 weeks’ notice to the test centre this can be done for a $73.50 fee. If you need to cancel without a full 5 weeks’ notice of the test, you must have a valid reason (ie. Sickness, emergency) with documentation. If within 5 weeks, it may or may not be approved and it is at IELTS head-office discretion if your given reason is acceptable.
More information on Transfer Policy can be found here: http://www.heartlandenglish.com/cancellation-transfer-and-refund-policies/
I’ve signed up for a test and paid, but now I need to cancel.
You need to cancel your test with more than 5 weeks notice. There is a cancellation fee of $73.50.
More information on cancellation policy can be found here: http://www.heartlandenglish.com/cancellation-transfer-and-refund-policies/
I missed my test day because of sickness or emergency. What can I do?
You must contact us within 5 business days of your scheduled test. You will receive further instruction.